How can employees proactively anticipate and address potential conflicts between exceeding customer expectations and adhering to company policies during customer interactions to ensure a seamless and satisfying experience for all parties involved?

Employees can proactively anticipate and address potential conflicts by thoroughly understanding both customer expectations and company policies. By staying informed and seeking clarification when needed, employees can find a balance between exceeding customer expectations and adhering to policies. Open communication with both customers and supervisors can help in resolving conflicts before they escalate. Additionally, employees can use their discretion and judgment to make decisions that prioritize customer satisfaction while still aligning with company guidelines. Regular training and development opportunities can also help employees navigate these situations effectively.