How can a CX Ambassador navigate potential conflicts between customer demands and company policies to maintain a positive customer experience?

A CX Ambassador can navigate potential conflicts between customer demands and company policies by first understanding the reasons behind both the customer demands and the company policies. They can then communicate effectively with both parties to find a middle ground or alternative solution that satisfies both sides. It is important for the CX Ambassador to remain empathetic, professional, and solution-oriented in order to maintain a positive customer experience while upholding company policies. Additionally, they can provide feedback to the company on any policies that may need to be adjusted to better align with customer needs.