How do successful CX Ambassadors navigate challenges when customer care needs conflict with meeting business objectives and performance metrics?

Successful CX Ambassadors navigate challenges by first understanding the root cause of the conflict between customer care needs and business objectives/performance metrics. They then prioritize customer satisfaction while also finding creative solutions to meet business goals. This may involve collaborating with various departments to find a balance that benefits both customers and the company. Additionally, they continuously monitor and adjust strategies to ensure that customer care remains a top priority while still meeting performance metrics.