How can organizations strike a balance between empowering CX ambassadors with autonomy to make decisions and ensuring consistency in customer experience across all touchpoints?

Organizations can strike a balance by providing clear guidelines and training to CX ambassadors on the brand's values, standards, and goals. They can also implement regular communication and feedback mechanisms to ensure alignment and consistency. Additionally, utilizing technology and data analytics can help monitor and measure the impact of CX ambassadors' decisions on overall customer experience. Lastly, fostering a culture of empowerment and accountability can encourage CX ambassadors to make informed decisions while upholding consistency in customer experience.