How can CX ambassadors strike a balance between utilizing automation technologies like AI and chatbots, while still maintaining a high level of personalized and human interaction with customers?

CX ambassadors can strike a balance by using automation technologies to handle routine tasks and inquiries, allowing them to focus on more complex and personalized interactions with customers. They can also use AI and chatbots to gather data and insights about customers, which can then be used to tailor interactions and provide a more personalized experience. By combining automation with human touchpoints, CX ambassadors can ensure that customers receive efficient and personalized service, ultimately leading to a higher level of customer satisfaction and loyalty.