How can businesses measure the success of their efforts in creating a customer-centric culture, and what key performance indicators should they track to ensure continuous improvement in the overall customer experience?

Businesses can measure the success of their customer-centric culture by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. They can also monitor customer feedback through surveys, reviews, and social media interactions to gauge overall sentiment and identify areas for improvement. By consistently monitoring these metrics and actively seeking feedback from customers, businesses can ensure continuous improvement in the overall customer experience and ultimately drive long-term success.