How can companies strike a balance between utilizing AI technology to streamline customer interactions and ensuring that customers still feel valued and understood on a personal level?

Companies can strike a balance by leveraging AI technology to automate routine tasks and provide personalized recommendations based on customer data. They can also invest in training their customer service representatives to use AI tools effectively and enhance the human touch in interactions. Additionally, companies can gather feedback from customers regularly to understand their preferences and adjust their AI strategies accordingly to maintain a personalized experience. By combining AI efficiency with human empathy, companies can create a seamless customer experience that feels both efficient and personal.