How can companies strike a balance between promoting the use of AI and automation tools for increased efficiency, while also ensuring that their employees maintain a human touch and deliver personalized customer experiences?

Companies can strike a balance by integrating AI and automation tools to handle repetitive tasks and streamline processes, allowing employees to focus on more complex and personalized customer interactions. Training employees on how to effectively use AI tools and emphasizing the importance of human connection in customer interactions can help maintain a human touch. Implementing regular feedback mechanisms and monitoring customer satisfaction levels can also help ensure that personalized experiences are being delivered consistently. Overall, a combination of technology and human skills is essential to create a seamless and personalized customer experience.