How can CX ambassadors strike a balance between utilizing artificial intelligence to enhance customer experiences and ensuring that the human touch remains a crucial aspect of customer interactions?

CX ambassadors can strike a balance by using AI to streamline processes and provide personalized recommendations, while still ensuring that human interaction is available for complex issues or emotional support. They can train AI systems to mimic human empathy and understanding, but also emphasize the importance of genuine human connections in building trust and loyalty with customers. By continuously monitoring and adjusting the use of AI based on customer feedback, CX ambassadors can ensure that technology enhances rather than replaces the human touch in customer interactions.