How can CX ambassadors effectively balance the use of artificial intelligence and human touch in order to create a seamless and personalized customer experience?

CX ambassadors can effectively balance the use of artificial intelligence and human touch by leveraging AI for routine tasks and data analysis, freeing up time for more personalized interactions. They can use AI to gather customer insights and preferences, allowing them to tailor their interactions accordingly. By combining the efficiency of AI with the empathy and emotional intelligence of human touch, CX ambassadors can create a seamless and personalized customer experience that meets the individual needs of each customer. This balance ensures that customers receive efficient and personalized service while also feeling valued and understood.