How can businesses strike a balance between leveraging artificial intelligence to enhance customer connections and loyalty, while also maintaining human touch and empathy in their interactions?

Businesses can strike a balance by using AI to streamline processes and gather customer data, allowing employees to focus more on building relationships. They can also use AI to personalize interactions and offer more tailored solutions to customers. However, it is important for businesses to train employees on how to effectively use AI tools and ensure that they are still providing a human touch by actively listening to customer needs and showing empathy in their interactions. Ultimately, businesses should view AI as a tool to enhance, rather than replace, human connections with customers.