How can CX ambassadors ensure that the use of AI and chatbots in gathering customer feedback does not compromise the personal touch and human connection that customers value in their interactions with a brand?

CX ambassadors can ensure that the use of AI and chatbots in gathering customer feedback does not compromise the personal touch and human connection by providing training to ensure that these technologies are used in a way that enhances, rather than replaces, human interaction. They can also personalize the customer experience by tailoring responses and recommendations based on the individual customer's preferences and history. Additionally, CX ambassadors can regularly solicit feedback from customers on their experiences with AI and chatbots to make adjustments and improvements to maintain a human touch.