How can CX ambassadors strike a balance between using AI and automation to streamline customer experiences and maintaining the human touch that customers crave in their interactions with a brand?

CX ambassadors can strike a balance between AI and automation by leveraging technology to handle routine tasks and provide personalized recommendations, while reserving human interaction for more complex or emotionally sensitive situations. They can also ensure that AI tools are continuously monitored and updated to reflect changing customer preferences and feedback. By combining the efficiency of AI with the empathy and understanding of human representatives, CX ambassadors can create a seamless and engaging customer experience that meets the needs of customers while still maintaining a personal touch.