How can companies ensure that the use of artificial intelligence and automation in their onboarding processes maintains a human touch and does not compromise the personal connection with customers?

Companies can ensure that the use of artificial intelligence and automation in their onboarding processes maintains a human touch by incorporating personalized messaging and interactions throughout the process. They can also provide opportunities for customers to easily reach out to a real person for assistance or clarification. Additionally, companies can gather feedback from customers on their experience with the automated onboarding process to continuously improve and tailor it to meet their needs and preferences. By striking a balance between automation and human interaction, companies can ensure that the personal connection with customers is not compromised.