How can individuals in customer service positions effectively balance the use of AI and automation with maintaining a human touch in their interactions with customers, in order to create a personalized and memorable customer experience?

Individuals in customer service positions can effectively balance the use of AI and automation by using these tools to streamline repetitive tasks and gather data to personalize interactions. They can then use this information to tailor their responses and recommendations to each customer's specific needs and preferences. By actively listening, showing empathy, and engaging in genuine conversations with customers, they can maintain a human touch and create a personalized and memorable experience that goes beyond what AI and automation can provide.