How can companies ensure that their remote CX rituals are aligned with their overall business objectives and goals, and how can they measure the impact of these rituals on key performance metrics such as revenue growth and customer retention?

Companies can ensure that their remote CX rituals are aligned with their overall business objectives and goals by clearly defining their customer experience strategy and ensuring that all remote interactions are in line with this strategy. They can measure the impact of these rituals on key performance metrics such as revenue growth and customer retention by implementing customer feedback mechanisms, conducting regular performance evaluations, and analyzing data to identify trends and areas for improvement. It is also important for companies to set specific goals and KPIs related to customer experience and regularly track progress towards these goals to ensure alignment with business objectives.