How can organizations ensure that their recognition and rewards program for CX ambassadors is aligned with their overall business objectives and values to maximize its impact on employee engagement and motivation?

Organizations can ensure that their recognition and rewards program for CX ambassadors is aligned with their overall business objectives and values by clearly defining the desired behaviors and outcomes that are in line with the company's goals. They can also regularly communicate the connection between the program and the organization's mission and values to reinforce alignment. Additionally, soliciting feedback from employees on the program's effectiveness and making adjustments as needed will help ensure it remains impactful. Lastly, tying rewards to specific metrics or milestones that directly contribute to the organization's success will help maximize its impact on employee engagement and motivation.