How can organizations ensure that their recognition and reward strategies for top CX ambassadors are aligned with their overall business objectives and goals, while still promoting a positive company culture?

Organizations can ensure that their recognition and reward strategies for top CX ambassadors are aligned with their overall business objectives and goals by clearly defining the criteria for recognition and rewards based on key performance indicators related to customer experience and business outcomes. They can also tie recognition and rewards to specific behaviors and actions that contribute to achieving business objectives. Additionally, organizations can regularly review and adjust their recognition and reward strategies to ensure they are in line with changing business priorities and promote a positive company culture by fostering a culture of appreciation and transparency around recognition and rewards.