In what ways can companies ensure that their employee recognition programs are aligned with their overall customer experience strategy and values, in order to create a cohesive and impactful customer-centric culture within the organization?

Companies can align their employee recognition programs with their customer experience strategy and values by ensuring that recognition is tied to behaviors that directly impact customer satisfaction. This can be achieved by incorporating customer feedback into the recognition process and recognizing employees who consistently go above and beyond to deliver exceptional customer service. Additionally, companies can align their recognition programs with their values by ensuring that recognition is given in a way that is consistent with the company's core values and mission. By creating a culture of recognition that is focused on customer-centric behaviors and values, companies can foster a cohesive and impactful customer-centric culture within the organization.