How can leaders ensure that their efforts in cultivating a company culture that empowers employees to advocate for customer experience align with the organization's core values and mission statement?

Leaders can ensure alignment between efforts to cultivate a customer-centric culture and the organization's core values and mission statement by clearly communicating the importance of customer experience in achieving the company's goals. They can also involve employees in shaping the culture by encouraging open communication and feedback. Leaders should lead by example and demonstrate their commitment to customer experience through their actions and decision-making. Regularly assessing the impact of the culture on customer satisfaction and overall business performance can help leaders make adjustments to ensure alignment with the organization's values and mission.