How can businesses effectively align their internal processes and systems with a customer-centric culture to ensure a seamless customer experience journey?

Businesses can effectively align their internal processes and systems with a customer-centric culture by first understanding the needs and preferences of their customers through data analysis and feedback. They can then implement tools and technologies that streamline communication and collaboration between different departments to ensure a seamless customer experience journey. Regular training and development programs can also help employees understand the importance of customer satisfaction and empower them to make decisions that prioritize the customer's needs. Lastly, businesses should continuously monitor and evaluate their processes to identify areas for improvement and make necessary adjustments to enhance the overall customer experience.