How can businesses adapt their digital CX strategies to effectively cater to the needs of customers who prefer personalized interactions over automated solutions, especially in a remote setting?

Businesses can adapt their digital CX strategies by leveraging data and analytics to better understand customer preferences and behaviors. They can then use this information to create personalized experiences that cater to individual needs. Additionally, businesses can offer personalized customer service through channels like live chat or video calls to provide a human touch in a remote setting. By focusing on building relationships and delivering tailored solutions, businesses can effectively cater to customers who prefer personalized interactions over automated solutions.