How can companies ensure that their CX ambassadors are not only engaged and motivated, but also aligned with the company's values and goals to drive customer satisfaction and loyalty? What strategies and practices can be implemented to foster a strong connection between the company culture and the performance of CX ambassadors in delivering exceptional customer experiences?
Companies can ensure that their CX ambassadors are engaged, motivated, and aligned with the company's values and goals by clearly communicating expectations, providing ongoing training and development opportunities, reco...