How do you ensure that the innovative methods you use to gather customer feedback are effectively reaching a diverse range of customers, including those who may not typically provide feedback, to ensure a comprehensive understanding of their needs and preferences in order to drive continuous improvement and maintain a competitive edge in the market as a CX ambassador?
To ensure that innovative methods for gathering customer feedback reach a diverse range of customers, we employ a multi-channel approach that includes surveys, focus groups, social media monitoring, and direct outreach....