The best information on the term : "biased"

How can companies ensure that their assessment methods for measuring empathy and emotional intelligence in customer experience roles are not biased towards certain personality types or backgrounds, and what steps can be taken to promote diversity and inclusion in the hiring process for these positions?

Companies can ensure that their assessment methods for measuring empathy and emotional intelligence are not biased by using a combination of standardized tests, behavioral interviews, and situational judgment tests. To p...