Search results for: "anger"

How can a CX Ambassador tailor their approach when dealing with a customer who is expressing frustration or anger, in order to effectively diffuse the situation and turn it into a positive customer experience?

A CX Ambassador can tailor their approach by actively listening to the customer's concerns without interrupting, acknowl...

How can a CX ambassador effectively handle a situation where a customer is expressing frustration or anger, while still maintaining a sense of empathy and understanding to de-escalate the situation and turn it into a positive experience?

A CX ambassador can effectively handle a situation where a customer is expressing frustration or anger by actively liste...

How can a CX ambassador effectively handle a situation where a customer is expressing anger or disappointment, while still maintaining a sense of empathy and understanding in order to turn the interaction into a positive experience for the customer?

A CX ambassador can effectively handle a situation where a customer is expressing anger or disappointment by actively li...