How can CX Ambassadors utilize social media platforms to gather real-time customer feedback and preferences in order to enhance their overall experience and drive customer loyalty?

CX Ambassadors can utilize social media platforms by actively monitoring comments, messages, and reviews from customers to gather real-time feedback. They can also create polls, surveys, and interactive posts to directly ask customers about their preferences and experiences. By engaging with customers on social media, CX Ambassadors can build relationships, address concerns promptly, and show customers that their feedback is valued. This proactive approach can help enhance the overall customer experience, increase customer loyalty, and drive positive word-of-mouth referrals.