How can companies utilize social media platforms to gather real-time feedback on their onboarding process and make immediate improvements to enhance customer satisfaction and retention rates?

Companies can utilize social media platforms by creating surveys or polls to gather feedback on their onboarding process. They can also monitor comments and direct messages for any feedback or concerns from customers. By analyzing this real-time feedback, companies can identify areas for improvement and make immediate changes to enhance customer satisfaction and retention rates. Additionally, companies can engage with customers directly on social media to address any issues or concerns, showing that they value feedback and are committed to improving their onboarding process.