How can CX Ambassadors utilize mindfulness techniques to effectively handle difficult customers and turn potential negative interactions into positive experiences?

CX Ambassadors can utilize mindfulness techniques by staying present and focused during interactions with difficult customers, allowing them to respond calmly and empathetically. By practicing mindfulness, they can regulate their emotions and avoid reacting impulsively, which can help de-escalate tense situations. This can also help them listen actively to the customer's concerns and find solutions that meet their needs, ultimately turning a potentially negative interaction into a positive experience.