How can companies ensure that employee feedback is not only collected, but also actively used to create positive change within their long-term CX competency programs?

Companies can ensure that employee feedback is actively used by establishing a clear process for collecting, analyzing, and implementing feedback. This process should involve regular communication with employees about the feedback received and the actions taken as a result. Additionally, companies can create a culture that values and prioritizes feedback by recognizing and rewarding employees who provide valuable insights. Finally, companies should regularly evaluate the impact of the changes made based on employee feedback to ensure continuous improvement in their long-term CX competency programs.