How can individuals use their emotional intelligence skills to not only resolve conflicts, but also prevent them from arising in the first place in personal and professional relationships?

Individuals can use their emotional intelligence skills to resolve conflicts by being aware of their own emotions and understanding how they may be influencing the situation. By practicing active listening and empathy, individuals can better understand the perspectives of others and find common ground to resolve conflicts. Additionally, individuals can prevent conflicts from arising by effectively managing their emotions, communicating openly and honestly, and proactively addressing any issues before they escalate. By being self-aware, empathetic, and proactive in their interactions, individuals can cultivate healthier and more harmonious relationships in both personal and professional settings.