In what ways can CX professionals utilize emotional intelligence to not only address difficult customer situations, but also proactively anticipate and prevent potential issues before they arise, thereby fostering stronger long-term customer relationships?

A: CX professionals can utilize emotional intelligence to address difficult customer situations by empathizing with the customer's emotions, actively listening to their concerns, and responding with compassion and understanding. By proactively anticipating and preventing potential issues, CX professionals can demonstrate empathy, build trust, and enhance customer loyalty. This approach fosters stronger long-term customer relationships by showing customers that their emotions and experiences are valued, leading to increased satisfaction and loyalty.