How can the practice of active listening be utilized to navigate difficult conversations and build trust in relationships, both personally and professionally?

Active listening can be utilized in difficult conversations by fully focusing on the speaker without interrupting or judging. By paraphrasing and summarizing what the speaker is saying, it shows that you are truly engaged and understanding their perspective. This can help de-escalate emotions and create a safe space for open communication. In both personal and professional relationships, active listening can help build trust by showing respect, empathy, and a willingness to understand the other person's point of view.