How can CX ambassadors use storytelling techniques to not only inspire innovative solutions within the organization, but also foster a stronger emotional connection between employees and customers?

CX ambassadors can use storytelling techniques to inspire innovative solutions by sharing real-life examples of successful customer interactions and the impact it had on the organization. By weaving in emotional elements, such as customer testimonials or personal anecdotes, they can create a deeper connection between employees and customers. This emotional connection can lead to increased empathy and understanding of customer needs, ultimately driving employees to come up with more creative and customer-centric solutions. Overall, storytelling can help CX ambassadors humanize the customer experience and motivate employees to think outside the box in order to better serve their customers.