In what ways can a CX Ambassador use social media platforms to proactively gather customer feedback and insights to continuously improve the customer experience?

A CX Ambassador can use social media platforms to gather customer feedback by actively monitoring comments, messages, and reviews from customers. They can create polls, surveys, and open-ended questions on social media to directly ask for feedback. Additionally, they can analyze trends and sentiments in customer interactions on social media to identify areas for improvement in the customer experience. By engaging with customers on social media and responding to their feedback promptly, a CX Ambassador can build trust and loyalty while continuously improving the customer experience.