How can individuals use empathy to not only de-escalate high-stress situations, but also prevent them from escalating in the first place?

Individuals can use empathy to de-escalate high-stress situations by actively listening to the other person's perspective, acknowledging their feelings, and showing understanding. By putting themselves in the other person's shoes and showing compassion, individuals can help diffuse tension and prevent situations from escalating. Empathy can also help individuals anticipate and address potential triggers before they become problematic, leading to more effective communication and conflict resolution. Ultimately, by fostering empathy in interactions, individuals can create a more positive and understanding environment that promotes cooperation and prevents conflicts from escalating.