How can CX Ambassadors effectively use emotional intelligence to turn a negative customer experience into a positive one and retain customer loyalty?

CX Ambassadors can effectively use emotional intelligence by acknowledging the customer's emotions, showing empathy, and actively listening to their concerns. By understanding the customer's perspective and validating their feelings, CX Ambassadors can build trust and rapport. They can then work towards finding a solution that addresses the customer's needs and concerns, ultimately turning a negative experience into a positive one. This personalized approach can help retain customer loyalty by showing that the company values their experience and is committed to providing excellent service.