How can an individual turn a negative customer interaction into a positive experience to leave a lasting impression and build customer loyalty?

An individual can turn a negative customer interaction into a positive experience by actively listening to the customer's concerns, empathizing with their situation, and taking ownership of the issue to find a solution. By offering a sincere apology and providing a resolution that exceeds the customer's expectations, the individual can demonstrate their commitment to customer satisfaction. Following up with the customer to ensure their satisfaction and showing appreciation for their feedback can help build trust and loyalty for future interactions.