How can companies ensure a smooth transition to a hybrid workforce of AI technology and human employees in industries heavily reliant on customer service roles, and what steps can be taken to upskill and reskill workers to adapt to these changes effectively?

Companies can ensure a smooth transition to a hybrid workforce by investing in training programs that focus on both technical skills related to AI technology and soft skills needed for customer service roles. They can also provide opportunities for employees to learn and practice new technologies in a supportive environment. Additionally, companies can create mentorship programs to help employees navigate the changes and provide ongoing support as they upskill and reskill. By fostering a culture of continuous learning and adaptation, companies can help their workforce successfully transition to a hybrid model and thrive in an evolving industry landscape.