How can companies overcome resistance to change and successfully transition to a more customer-centric approach in their organization?

Companies can overcome resistance to change and successfully transition to a more customer-centric approach by clearly communicating the benefits of the change to employees and involving them in the decision-making process. Providing training and support to help employees adapt to new ways of working can also help ease the transition. Additionally, creating a culture that values and prioritizes customer feedback and input can help employees see the importance of the change and motivate them to embrace it.