How can companies ensure that remote employees are effectively trained and equipped to utilize innovative tools and technology for enhancing customer experience while working from home?

Companies can ensure that remote employees are effectively trained and equipped by providing comprehensive training programs on the innovative tools and technology necessary for enhancing customer experience. This training should be interactive, easily accessible, and ongoing to keep employees up-to-date with the latest advancements. Additionally, companies should provide the necessary resources, such as software licenses and hardware, to ensure remote employees have the tools they need to effectively utilize these technologies while working from home. Regular communication and feedback sessions can also help to address any challenges or gaps in knowledge, ensuring that remote employees are equipped to deliver a seamless customer experience.