How can organizations ensure that frontline employees are properly trained and equipped to effectively utilize technology and data in their feedback processes to drive positive change?

Organizations can ensure that frontline employees are properly trained by providing comprehensive training programs that cover the use of technology and data in feedback processes. This training should be ongoing to keep employees updated on new technologies and best practices. Additionally, organizations should provide access to resources and support systems to help employees troubleshoot any issues they encounter while utilizing technology and data. By fostering a culture that values continuous learning and innovation, organizations can empower frontline employees to effectively leverage technology and data to drive positive change in their feedback processes.