How can companies ensure that their employees are properly trained to effectively utilize technology in order to enhance the customer experience and exceed expectations?

Companies can ensure that their employees are properly trained to effectively utilize technology by providing comprehensive training programs that cover the use of all relevant technologies. This training should be ongoing to keep employees up-to-date on new technologies and best practices. Companies should also provide resources and support for employees to continue learning and improving their tech skills. Additionally, incorporating technology into regular performance evaluations can help ensure that employees are effectively utilizing technology to enhance the customer experience and exceed expectations.