How can businesses ensure that CX ambassadors are properly trained in both emotional intelligence and technical skills to successfully implement technology-driven solutions and enhance customer experiences?

Businesses can ensure that CX ambassadors are properly trained in emotional intelligence and technical skills by providing comprehensive training programs that focus on both aspects. This can include workshops, seminars, and on-the-job training to develop their emotional intelligence and technical competencies. Businesses should also provide ongoing support and feedback to help ambassadors continuously improve their skills. Additionally, incorporating role-playing exercises and real-life scenarios can help ambassadors practice applying their skills in a practical setting. By investing in training and development, businesses can equip their CX ambassadors with the necessary tools to successfully implement technology-driven solutions and enhance customer experiences.