How can organizations ensure that their CX ambassadors are effectively trained to not only deliver exceptional customer service but also cultivate a positive employee experience within their teams?

Organizations can ensure their CX ambassadors are effectively trained by providing comprehensive training programs that focus on both customer service skills and fostering a positive employee experience. This can include role-playing exercises, workshops on communication and problem-solving, and regular feedback sessions. Additionally, organizations should encourage a culture of continuous learning and development for their CX ambassadors to stay updated on industry trends and best practices. Lastly, creating a supportive and inclusive work environment where CX ambassadors feel valued and empowered to make decisions can help cultivate a positive employee experience within their teams.