Can you share a time when you had to think outside the box to resolve a difficult customer situation, and how your creative solution ultimately led to a positive outcome?

A: Yes, I once had a customer who was unhappy with a product that was out of stock and needed a replacement urgently. Instead of offering a refund or waiting for the product to be restocked, I suggested a similar product from a different brand that was in stock and offered it at a discounted price. The customer was pleased with the alternative option and appreciated the quick resolution, leading to a positive outcome and customer satisfaction.