What role does self-awareness play in an employee's ability to cultivate and improve their soft skills for delivering exceptional customer experiences?

Self-awareness is crucial for employees to cultivate and improve their soft skills for delivering exceptional customer experiences. By being self-aware, employees can identify their strengths and weaknesses in areas such as communication, empathy, and problem-solving. This self-awareness allows them to actively work on improving these skills through training and feedback. Ultimately, employees who are self-aware are better able to adapt to different customer needs and provide a more personalized and effective customer experience.