How can companies ensure that the initiatives they implement to foster a culture of trust, autonomy, and purpose are sustainable in the long term, and continue to positively impact employee performance and customer satisfaction levels over time?

Customer Satisfaction
Companies can ensure the sustainability of initiatives aimed at fostering trust, autonomy, and purpose by consistently communicating the importance of these values to all employees and aligning them with the overall company mission. Providing ongoing training and support for managers to effectively lead by example and reinforce these values is crucial. Encouraging open communication, feedback, and transparency throughout the organization can help maintain trust and engagement. Regularly evaluating the impact of these initiatives on employee performance and customer satisfaction levels, and making adjustments as needed, will help ensure their long-term success.