How can companies ensure that their efforts to promote open communication and transparency in internal CX communication are sustainable and continue to evolve over time?

Companies can ensure that their efforts to promote open communication and transparency in internal CX communication are sustainable by creating a culture that values and rewards transparency. This can be achieved by providing regular training on effective communication strategies, fostering a collaborative work environment, and encouraging feedback from employees at all levels. Additionally, companies should regularly assess the effectiveness of their communication efforts and make adjustments based on feedback and changing needs. By continuously evolving and adapting their communication practices, companies can ensure that transparency remains a priority and is embedded in the organization's culture.