How can companies ensure that their efforts in cultivating a sense of ownership and passion among new employees are sustainable and continue to drive positive impact on customer experience goals in the long term?

Companies can ensure that their efforts in cultivating a sense of ownership and passion among new employees are sustainable by consistently communicating the company's values and goals, providing ongoing training and development opportunities, and recognizing and rewarding employees who demonstrate ownership and passion. Additionally, fostering a culture of collaboration and empowerment where employees feel valued and have a sense of autonomy can help maintain their motivation and commitment to driving positive impact on customer experience goals in the long term. Regular feedback and performance evaluations can also help identify areas for improvement and ensure that employees are aligned with the company's objectives.